Privacy Policy — Cool Tech Shit

Cool Tech Shit Inc. ("CTS", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit cooltechshit.ca, use the AutoCharge application at autocharge.cooltechshit.ca, or purchase our products. We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

Information You Provide

Name, email address, and phone number when you contact us or create an account
Billing and shipping address for product orders
Payment information (processed securely by Stripe — we do not store card numbers)
Messages and inquiries submitted through our contact form
Device registration information (serial number, installation address, vehicle type)

Information Collected Automatically

Charging session data: start/end time, energy delivered (kWh), voltage, current, cost
Charger status and connectivity data (OCPP heartbeats, error logs)
IP address, browser type, and pages visited on our website
Approximate location (city/province level) for grid intensity and rate calculations

2. How We Use Your Information

To process and fulfill product orders
To operate and improve the AutoCharge app and services
To provide customer support and warranty service
To send transactional communications (order confirmations, shipping updates)
To send marketing communications, with your consent, which you may opt out of at any time
To comply with legal obligations
To calculate and attribute carbon credits (CarbonRewards feature)
To enable MURB/commercial billing and reporting features

3. Sharing Your Information

We do not sell your personal information. We may share information with:

Stripe Inc. — payment processing. Stripe's privacy policy applies to payment data.
Service providers — hosting, email delivery, and analytics providers who are contractually bound to protect your data.
Property managers / building operators — in MURB installations, session energy and cost data may be shared with the building operator for billing and reporting purposes, as disclosed at sign-up.
Legal requirements — where required by law, court order, or government authority.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Charging session data is retained for a minimum of three years to support warranty claims and carbon credit reporting. You may request deletion of your account and personal data at any time (see Section 7).

5. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience, remember preferences, and analyze traffic. You may disable cookies in your browser settings, which may affect some functionality. We do not use third-party advertising tracking cookies.

6. Security

We use industry-standard measures to protect your personal information, including TLS encryption for data in transit and encrypted storage for sensitive credentials. No system is 100% secure; please contact us immediately if you suspect unauthorized access to your account.

7. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent to certain uses of your information
Request deletion of your personal information, subject to legal retention requirements
File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at: privacy@cooltechshit.ca

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email (to registered users) or by prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests:

Cool Tech Shit Inc.
Edmonton, Alberta, Canada
privacy@cooltechshit.ca

This policy should be reviewed by a qualified Canadian privacy lawyer before publication. It is provided as a draft template.